Shipping & Returns

Postage and Packaging for KJK Items

Eack product has been assigned a unit value based on the size and weight. The units for each product are:
Leads up to 10mm diameter: 1 unit.
Slip Collars up to 10mm diameter and Lanyards: 0.5 units.
12mm diameter leads and collars: 1.5 units.
6m tracking lines: 1.5 units
Knot balls: 1.5 units.
10.5m tracking lines: 2 units.
10mm 6m tracking lines: 2 units.
10mm 10.5m tracking lines: 2.5 units.

The postage cost is based on the total number of units in the order as follows:

UK:
0.5 units: 1.19
1 unit: 1.99
1.5 units: 2.99
2 units: 3.69
2.5 units: 4.49
3 or more units: 5.29

Europe:
0.5 - 1 units: 2.99
1.5 units: 5.68
2 - 3 units: 8.37
3.5 or more units: 10.99

Rest of the world:
0.5 - 1 units: 4.69
1.5 units: 7.64
2 - 3 units: 11.32
3.5 or more units: 14.99

In most instances orders will be shipped within 2 working days of the order being placed. However, please allow 6 working days from the order date for all items to arrive. International orders will taker longer.

There are occasions where delivery may take longer. We will endevour to inform you if this is the case.

KJK items will be shipped using Royal Mail 1st class post.

Postage and Packaging for Non-KJK Items

All non KJK items have free shipping and will be despatched seperately from KJK items. These items will be shipped by 2nd class recorded post.

Regretfully we are unable to ship non-KJK items outside of the UK.

There may be a surcharge for heavier orders to the highlands and islands; we will contact you prior to despatch if this is the case.

Returns Policy for KJK items

If you are not fully satisfied you may return your purchase for a refund or exchange. The return shipping charges are not refundable and must be paid by the customer. Exchanges are processed by providing the customer with a discount code that can be used to pay the difference in cost between the returned item(s) and a new order. You must return the merchandise within 30 days of receipt, and submit to the following guidelines:

The article must not be damaged in any way. The original receipt must accompany the goods. We advise that items should be returned by registered post or insured. Dog Lead Shop will not be responsible for any items that are lost or damaged in transit.

We are unable to accept returns of non-standard items that have been customised at your request.

Returns Policy for non-KJK items

If the received item is faulty, please contact us before sending the item or items back. You must return the merchandise within 30 days of receipt.

If you want to return an item that is not faulty, you can do so as long as it is unopened (if sealed packaging), undamaged and in a resalable condition. You must contact us within 3 days after arrival of the goods.

Please do not send items back until we have advised how to proceed. We advise that items should be returned by registered post or insured. Dog Lead Shop will not be responsible for any items that are lost or damaged in transit. Instructions for returning items along with the address to ship them to will be provided once we receive your return request.

Guarantee

All our KJK leads carry a one year fair wear and tear guarantee. All non-KJK items carry a 12 month warranty.
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